Privacy policy
This notice is to explain why I collect your personal data and what I do with it to ensure I am working in accordance with the latest General Data Protection Regulations (GDPR).
When you supply your personal details to me, when we communicate by email and when I take notes in the clinic, this information is stored and processed for four reasons in line with the GDPR requirements:
I need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and my agreement to provide that care constitutes in law an (unwritten) contract.
I have a legitimate interest in collecting that information because without it I couldn’t practise acupuncture effectively and safely.
I keep records of your contact information because I think that it is important that I can contact you in order to confirm your appointments or to update you on matters related to your medical care. This again constitutes a legitimate interest, but this time it is your legitimate interest.
Provided I have your consent, and this only needs to be verbal consent, I may occasionally send you individualised health information by email in the form of articles or advice. You may withdraw this consent at any time; just let me know by any convenient method.
I have a legal obligation to retain your records for seven years after your most recent appointment (or after you have reached age 25, if this is longer), after which time they are shredded.
Your clinical records are stored only on paper, in individual files, and in a secure cabinet in my clinic at home. Any emails I might receive are stored on a password-protected computer and are deleted within twelve months. I am the only person who has access to your clinical records and emails. I will never share your information with anyone who does not have a legal right of access without your written consent.
You have the right to see what personal data of yours I hold and you can also ask me to correct any factual errors. I am legally required to respond to any request from a client to see their personal data within a timescale of 30 days.
I want you to be confident that I am treating your personal data responsibly and that I will do everything I can to make sure that the only people who can access that data have a genuine need to do so. In the case of my practice this would most likely apply in the situation of my needing to make a referral to another health professional.
If you feel that I am mishandling your personal data in some way, you have the right to complain. Please first raise your concern with me, as I hope I will be able deal with any concerns you might have. However, you can also raise a concern directly with the Information Commissioner’s Office (ICO).
Joanna Nuttall December 2021