Privacy policy

Privacy Policy for Pulse Acupuncture

Effective Date: 01/06/2025

Pulse Acupuncture ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pulseacupuncture.co.uk and when you receive services at our clinics.

1. Information We Collect

We may collect personal information including:

- Name

- Phone number

- Email address

- Medical history

- Payment information (processed securely via Squarespace, Sum Up)

- Any information you voluntarily share via forms, emails or messages

This information is collected through intake and consent forms provided via Cliniko, through online bookings via our website and during in-person visits. Data collected during visits is securely transferred to Cliniko.

2. How We Use Your Information
We use your personal data to:
- Provide and manage acupuncture treatments and related services
- Communicate with you regarding appointments and health-related updates
- Manage billing and payments
- Send newsletters and updates if you have opted in

3. Third-Party Services
We may share your information with third-party service providers to help us operate our business and provide services to you, including:
- Cliniko (practice management and secure data storage)
- Google Workspace (email communication)
- Mailchimp (email newsletters)
- Sum Up and Squarespace (payment processing)

These providers are bound by confidentiality and data protection agreements and only use your information as necessary to perform their services.

4. Data Security
We implement appropriate technical and organizational measures to protect your personal data. All client records stored in Cliniko are encrypted and securely maintained.

5. Your Rights
Under UK data protection law (UK GDPR), you have rights including:
- The right to access the personal data we hold about you
- The right to request correction or deletion of your data
- The right to restrict or object to certain types of processing
- The right to data portability

To exercise any of these rights, please contact us at joanna@pulseacupuncture.co.uk

6. Cookies and Website Tracking
Our website may use cookies for basic functionality and analytics purposes. You can manage your cookie preferences through your browser settings.

7. Contact Us
If you have questions or concerns about this policy or your data, contact:

Pulse Acupuncture 
www.pulseacupuncture.co.uk 
joanna@pulseacupuncture.co.uk

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website.